311 Service Offerings

  • 311 is your direct connection to non-emergency city services and information. Whether you need to report a pothole, request trash pickup, inquire about public events, or get updates on city ordinances, 311 makes it easy to get the help you need—quickly and efficiently. Accessible by phone, app, or website, 311 ensures residents can engage with local government, make service requests, and access reliable information without the wait or confusion. It's government made simple, responsive, and accessible for everyone in our community.

    Common Requests include: Code Violations, Illegal Dumping, Street maintenance, and Trash/Recycling.

  • Not sure where to start with a building permit? 311 is your go-to resource for information and guidance. Whether you're planning home renovations, adding a deck, or starting a new construction project, 311 can help you:

    • Understand what type of permit you need

    • Find out what documents to submit

    • Get connected to the appropriate permitting office

    • Track the status of an existing application

    • Report unpermitted construction

    Call 311 or use the online portal to get started. It’s the easiest way to get clear, reliable answers and keep your project on track.

  • 311 is a convenient resource for getting up-to-date information on local bus routes, schedules, detours, and transit services. Whether you're planning your daily commute or checking for delays, you can call or use the 311 website or app to ask about:

    • Bus schedules and route maps

    • Closest stops near your location

    • Service changes or delays

    • Accessibility options

    • Lost and found for transit services

    311 connects you directly to the right department, so you get the answers you need—fast and accurately.

  • Planning a family gathering, birthday party, or community event in a city park? 311 can help you reserve picnic shelters, athletic fields, and other park spaces. Simply call 311 or use the online portal to:

    • Check park availability

    • Reserve shelters, pavilions, or sports fields

    • Learn about permit requirements

    • Get information on rental fees and park rules

    Using 311 ensures you get the right space for your event and stay in compliance with local guidelines. It's the easiest way to plan ahead and enjoy your time at the park.

  • Need help with your sewage bill? 311 can connect you to the right department to make a payment, ask billing questions, or resolve an issue. Through 311, you can:

    • Get your account balance and due date

    • Find payment options (online, phone, in-person)

    • Set up or update your account

    • Report billing errors or service issues

    • Learn about payment assistance programs

    Call 311 or visit the online portal for fast, easy access to sewage billing services.

 5 Ways to Submit a Service Request